We get a shitload of questions every day, the Frequently Asked Questions can be found below, you probably will ask anyway and have no time to browse here so you can use the form on the right or contact us directly via email >> [email protected]
We know Funko Pop! collectors are picky when it comes to their collection. We know you rather pick your own figure from the shelve or box to get you that flawless mint condition piece. But we're an online shop and you might even live in another country so this is obviously not going to happen.
We pack our Funko Pop! in bubble wrap, use extra padding, and ship in sturdy boxes. Despite our best efforts, it can happen that the Funko Pop! box you receive isn’t in the pristine condition you expect it to be. It can be it has a dent or scuff on the box or they have a mistake that got through QC at the factory.
Funko’s official view is that the boxes are simply there to help us, retailers, display the products. They encourage you to display the Pop outside of the box and recycle the packaging (box and insert).
Funko Pop Vinyls are a mass-produced toy line from various factories across the Far East region. Funko has its own Quality Control program to ensure the product they are producing meets with their company standards. As a retailer, we look over the products to ensure they are the correct items and to discard any obviously defective items, which we do, by the dozens, each and every month.
We will not be replacing or refunding products that have "minor variations". The products are still fit for their intended purpose, which is a fun collectible toy to play with or display and there is nothing further we, as a retailer, can do for customers seeking a pristine product.
In our home country, we offer a Flat rate shipping costs for all packages.
0 - 30 kilo = € 5,95
In the EU we offer Flat rate shipping costs for packages inside each country, prices are ranging from €7,50 - €17,50, to find out your exact amount use our shipping calculator tool in the cart section.
Our shop charges you shipping by the Kilo
0 - 1 kilo = € 19,95
1 - 2 kilo = € 22,50
2 - 3 kilo = € 23,95
3 - 4 kilo = € 25,95
4 - 6 kilo = € 28,95
And so on...
Netherlands & EU packages
These are sent and delivered by DHL postal service. With an amazing fast service, packages should be delivered within 24 hours in the Netherlands and between 2 - 4 business days in Europe. DHL also informs you on delivery times by email & phone (if provided) and tell you an exact delivery time and the possibility to choose your own day & time for delivery.
These are shipped with PostNL postal service, they work together with local postal services in these countries to provide delivery. Each package is insured and trackable via the link we sent to your email.
We know the shipping price is more expensive because of the possible exchange rate and because of the price construction of PostNL for larger & heavier packages. The base price of a 2 Kilo+ package inside Europe can be between €14,00 and €22,00. For every kilo (1000 grams) we have to pay between €0,95 & €1,95
We do not plan on using another parcel agency soon and unfortunately we can't make exceptions.
0 - 2 kilo = € 17,95
2 - 3 kilo = € 34,95
3 - 4 kilo = € 39,95
4 - 5 kilo = € 44,95
And so on...
90% of our packages are below 2 Kilo so we managed to get a good bulk deal on shipping these "light" packages for less cash but except a little longer delivery time but all still trackable. For the larger packages, we ship premium: insured and trackable packages with PostNL parcel service, and faster delivery. Packages are delivered with your local Postal service (USPS in the USA, Hong Kong post in Hong Kong etcetera.)
We know the shipping price is expensive because of the exchange rate and because of the price construction of PostNL for larger & heavier packages. The base price of a package outside Europe is about €21,00 and for every kilo (1000 grams) we have to pay €4,95.
We do not plan on using another parcel agency soon and unfortunately we can't make exceptions
Keep in mind these prices are the about the same price your postal service will charge for packages from you to us (including insurance and tracking).
DHL is focussed on the European market with delivery times ranging from 1-4 business days. PostNL is for the Non-EU and World packages, they make arrangements with your local parcel service for delivery.
So Americans expect a package through USPS and Hong Kong(ians?) expect one from Hong Kong Post.
It can always happen you buy something for someone else or the items you bought isn't what you thought. In this case we accept returns within 14 days of receiving the items. Products must be in original packaging and not show any usage.
Return costs are not covered by us and are sent at own risk, initial shipping costs will also not be refunded either. We have a pick-up service (within Europe) which can be used to pick up your goods, these costs can be extracted from the refund total.
- Yes, Always 21% TAX
- Yes, 21% TAX for a regular private customer
- No, 0% for a Company (must provide legal TAX number and address details)
- No, Always 0% TAX
- No, Always 0% TAX
But.... to all lucky 0% customers, we will add an invoice and a value to the packages. This means you could get an extra TAX charge from your own government if they intercept the package at the border. If you have special requests, let us know.
So we put them on the webshop with a price and an estimated period of arrival. THis can change overtime due to Currency exchange or problems at factory... either way keep an eye over there.
Just place the item in your basket like every other item and we'll be ordering the figure at the distributor. Within a specific amount of time the product will be at our HQ and then forwarded to you. If you have specific questions regarding an estimated time it will be with you from payment please contact us!
We recommend to place a separate order if you do not want this to happen, if you don't mind waiting, great we always toss in a free gift for those patient ones (unless it's a fixed box size directly from distributor... sorry nogift :p)
For more details about payment options you can click here.
Payments accepted via:
- American Express
- KBC Bank
- Bancontact / Mister Cash
- Bank Transfer